Monday night, the world came crashing down on me. My computer has a corrupt file and I can't get on the Internet!!!
I visited my local computer guru the next day, and he couldn't do the work without the recovery disk(s). That led to a mad (as in crazed) search of the house, including the basement, with no luck. Back to the guru.
"Oh, you probably bought your computer when Hewlitt-Packard didn't include the disks with the purchase. You'll have to call and order them."
He helped me locate the HP assist number and I went back home to make my frantic call.
Now, those of you who've ever called a 1-800 service number know the routine: after you get an English-speaking line, a robotic voice asks you 10,000 questions and when you've answered everything correctly, you either get disconnected or are lucky enough to get a real live voice. I got the live one on the second try. Of course, he was from India and I had a difficult time understanding him. Repeating himself numerous times, his message came through:
"You need to speak with the Parts Department. I'll transfer you."
"You have reached the Parts Department. We are sorry, but we are closed now. Our business hours are........"
Well, today I finally got through to the Parts Department. The conversation went well until there was a struggle to find the serial number of the computer. I gave the extremely patient HP parts dude every number on the blasted thing EXCEPT the number he needed. Big Bore finally interceded, with flashlight and magnifying glasses in tote, and located it. My hero. The disks are ordered and will be here within one week.
Until then, I am Internet-less unless I come to the library, which is where I may be camping out for the next few weeks.
I visited my local computer guru the next day, and he couldn't do the work without the recovery disk(s). That led to a mad (as in crazed) search of the house, including the basement, with no luck. Back to the guru.
"Oh, you probably bought your computer when Hewlitt-Packard didn't include the disks with the purchase. You'll have to call and order them."
He helped me locate the HP assist number and I went back home to make my frantic call.
Now, those of you who've ever called a 1-800 service number know the routine: after you get an English-speaking line, a robotic voice asks you 10,000 questions and when you've answered everything correctly, you either get disconnected or are lucky enough to get a real live voice. I got the live one on the second try. Of course, he was from India and I had a difficult time understanding him. Repeating himself numerous times, his message came through:
"You need to speak with the Parts Department. I'll transfer you."
"You have reached the Parts Department. We are sorry, but we are closed now. Our business hours are........"
Well, today I finally got through to the Parts Department. The conversation went well until there was a struggle to find the serial number of the computer. I gave the extremely patient HP parts dude every number on the blasted thing EXCEPT the number he needed. Big Bore finally interceded, with flashlight and magnifying glasses in tote, and located it. My hero. The disks are ordered and will be here within one week.
Until then, I am Internet-less unless I come to the library, which is where I may be camping out for the next few weeks.